Requirements
Only Sr. CSR and CSM are authorized to submit Reorder of warranty or non-warranty products that will be paid for or charged back to WW.
All reorders of warranty or non-warranty products must be approved by Jerell Thomas.
CS Dept is not authorized to reorder warranty or non-warranty products on behalf of other departments where a chargeback is required.
Sr CSR will require CSM approval prior to submitting an approval request to Jerell Thomas.
Procedure
Submit ACCRF in Leads with Chargeback amount to WW.
Send email to jthomas@winworldinfo.com, copy accrf@winworldinfo.com, and customerservice@winworldinfo.com requesting approval for WW chargeback. Include reason for WW chargeback.
Once approved, submit Reorder as needed.